Exchanges and returns

Returns and exchanges

Check the deadlines, conditions, and instructions for cancelling an order or returning an item.

Cancellation and deadline

You have the right to cancel your order from the moment you place it until 14 days after receiving the products.

To cancel, please send an email to info@loomithebrand.com within this period. After cancellation, you have another 14 days to return the item(s).

Return costs

Return shipping costs are the buyer's responsibility, unless otherwise agreed. If the product is considered defective, Loomi will cover the full cost of the return shipment.

Custom or made-to-measure lampshades

Refunds and credit notes are not available for custom or made-to-order lampshades, including items created with customer-supplied materials or that do not correspond to the standard sizes and designs in stock.

Since each custom piece is handmade, we recommend measuring your space carefully before purchasing. If you need help with sizing, please talk to us.

Computer, mobile, and tablet screens may display colors differently, so slight variations may occur.

How to prepare and ship your return

Items must not have been altered and must include original packaging and all tags.
We recommend a tracked and insured shipping service. Loomi is not responsible for losses or damages caused by the carrier.
Items must arrive in a resalable condition. In the case of a lampshade, use the original box without adding extra materials inside, as they may cause damage.
Include your name and order number inside the package to avoid delays.

Return address

Loomi
Praceta das Avencas, 189
Bloco I – 2Dto
2775-345 Parede
Portugal

Refund or credit note

Once the order arrives safely, the condition of the item will be assessed. If it is in a resalable condition, the applicable refund or credit note will be issued within 5 business days. No refunds are issued for items not in a resalable condition. Credit notes are issued at Loomi's discretion.

Damaged or defective item

Please notify us within 48 hours of delivery at info@loomithebrand.com. Include your name, order number, and photographs of the damaged item. Do not return the item before receiving our instructions.