Quick answers to common questions about orders, shipping, returns, and personalized pieces.
Our lampshades
1. Are Loomi lampshades handmade?
Yes. Loomi lampshades are handcrafted, with special attention to the finishing and the way each pattern is applied. It is precisely this manual process that makes each piece special.
2. Can patterns differ from one lampshade to another?
Yes. The positioning of the pattern may vary depending on the fabric cut and the dimensions of the lampshade. For this reason, two lampshades produced with the same fabric may not be absolutely identical.
These small differences are part of the artisanal nature of each Loomi piece.
3. Can the colors be different from those shown on the website?
We make every effort to ensure the photographs reproduce the fabric colors as faithfully as possible. However, slight variations in tone may occur due to the lighting used in the photographs or the screen settings of each device.
4. Is the lamp base included?
No. Loomi lampshades are sold separately from the bases shown in the photographs.
The bases and other decorative elements used in the images serve as inspiration and to show different ways of combining a Loomi lampshade.
Sizes and shapes
5. Which shapes and sizes are available?
The Loomi collection is available in different shapes and dimensions.
Circular — Ø20 × 18 cm, Ø30 × 25 cm, Ø40 × 30 cm, Ø55 × 34 cm
Oval — Length × Width × Height: 30 × 22 × 20 cm
Rectangular — Length × Width × Height: 30 × 15 × 24 cm, 40 × 20 × 26 cm
Square — Side × Side × Height: 20 × 20 × 18 cm, 30 × 30 × 26 cm, 40 × 40 × 35 cm
In the circular models, the top and bottom diameter are the same. In the square, oval, and rectangular models, the dimensions of the top and base are also identical.
6. How do I choose the right size for my base?
The choice depends primarily on the height and width of the lamp base.
As a reference, the height of the lampshade should correspond approximately to 1/3 to 1/2 of the base height, and the width or diameter of the lampshade should be proportional to the widest part of the base.
Wider or bulkier bases generally support larger lampshades, while narrower and more delicate bases tend to look better with smaller dimensions.
Consult our Size Guide to find the most suitable proportion.
7. How should I measure my lamp base?
Measure the height from the surface where the lamp sits to the beginning of the socket.
Then, measure the width of the base at its widest point.
With these two measurements, you can consult our Size Guide and identify the lampshade that best fits your base.
8. I still have questions about the size. Can you help me?
Of course. We will be happy to help.
Send us a photograph of the lamp, along with the height of the base and the width at the widest point, and we will help you choose the shape and dimension that provides the most balanced result.
Compatibility
9. Can I put a Loomi lampshade on a base I already have?
Yes, provided the attachment system of your base is compatible with the chosen lampshade.
Before ordering, we recommend that you confirm the type of socket and attachment system of your lamp.
If you have any doubts, send us a photograph of the base and the socket and we will be happy to help.
10. How can I know if the lampshade is compatible with my lamp?
In addition to the proportions, it is important to check the lampshade's fitting system and the base's socket.
A photograph of the socket area is usually sufficient to help us verify compatibility.
11. Which bulb should I use?
We recommend using LED bulbs, as they produce significantly less heat than traditional bulbs.
Always respect the maximum power indicated on the lamp and ensure there is sufficient space between the bulb and the inside of the lampshade.
Personalization
12. Can I personalize my lampshade?
Yes. Personalization is part of the Loomi universe.
Depending on the model and the availability of materials, we can explore different combinations of patterns, shapes, and dimensions. Contact us to tell us what you are looking for.
13. Can I choose a Loomi pattern in another shape or size?
In many cases, yes.
If you have found a pattern you like but want another shape or dimension, contact us. We will confirm the availability of the fabric and the possibility of producing the desired combination.
14. Is it possible to order a different size than those available on the site?
We can analyze special requests and custom production.
Send us the desired dimensions and, if possible, a photograph of the base where you want to place the lampshade. We will evaluate the feasibility and send a proposal.
15. Can I order several identical lampshades?
Yes. It is possible to order multiple units of the same model, subject to fabric availability.
Because it is an artisanal production with printed fabrics, the exact positioning of the design may show small differences between pieces.
Orders and deliveries
16. Are the lampshades available for immediate delivery?
No. Loomi shades will be produced especially after the order is placed.
17. How long does my order take?
The lead time depends on the volume of orders we have; we try to ensure you receive your Loomi as soon as possible, but they are all handmade and it can take between 1 to 3 weeks, and during trade fairs or Christmas periods it can take up to 4 weeks.
Custom or bespoke orders may require additional time.
18. Do you deliver in Portugal and abroad?
Check the checkout page for currently available destinations and shipping options.
For a destination that is not available on the site, contact us before placing the order so we can check the possibility of shipping.
19. How can I track my order?
When the order is shipped, you will receive shipping information and, whenever the carrier provides it, the respective tracking code.
20. What should I do if my lampshade arrives damaged?
Although we carefully prepare each order for transport, if you receive a damaged item, contact us as soon as possible.
We ask that you do not discard the packaging and that you send us photographs of the lampshade, the outer packaging, and the shipping label. This information allows us to quickly assess the situation and find the best solution.
Exchanges and returns
21. Can I exchange or return a lampshade?
Exchange and return conditions depend on the type of item purchased and are detailed in our Exchange and Return Policy.
We recommend you consult it before purchasing, especially in the case of items produced especially for you.
22. Can I return a personalized or custom-made lampshade?
Personalized or custom-made items are created specifically according to the customer's choices and, for this reason, may be subject to different return conditions than those applicable to standard items.
Consult our Exchange and Return Policy to know all the conditions before placing a personalized order.
Care
23. How should I clean my Loomi lampshade?
For regular cleaning, we recommend carefully removing dust with a soft-bristled brush.
Avoid rubbing the fabric or using abrasive products.
24. Can I use water or cleaning products?
We do not recommend using water, detergents, or other cleaning products directly on the fabric, as they may cause stains, color changes, or damage the finish of the lampshade.
25. How can I keep my lampshade in good condition for longer?
Avoid prolonged exposure to direct sunlight, excessively humid environments, and sources of intense heat.
Preferably use LED bulbs and remove dust regularly.
With these simple precautions, your Loomi lampshade will maintain its beauty for much longer.
Didn't find the answer?
Talk to us and we will be happy to help.