Shipping policy

Tracking and delivery in Europe for loomi lampshades

At loomi, all of our handcrafted lampshades are made to order, with an estimated delivery time of 1 to 3 weeks. During busier periods, such as Christmas or promotions, this can extend to 2 to 4 weeks.

We are not responsible for shipping delays caused by weather conditions, international customs issues or any other circumstances beyond loomi's control. Once an order has been shipped, it will not be possible to change the delivery address, so please make sure you enter the correct address when completing your order.

We recommend using a delivery address where someone will always be available to receive the order.

Orders are shipped Monday to Friday.

Delivery details:

• If you order several items, they may be delivered at different times or held until the full order is ready to ship. Our Customer Support team will provide updates on how your order is being handled.

• Please note that estimated delivery times are subject to change and should not be considered guaranteed delivery dates.

Shipping information:

We offer delivery throughout Europe, in partnership with trusted carriers such as CTT and MRW, among others. We always strive to offer the most reliable and cost-effective shipping options for our customers.

Once your order has been shipped, we will send you a tracking number and a link by email or SMS so you can follow your order.

• International shipping costs: Shipping rates are determined based on the destination, size and weight of your order. The final shipping cost will be confirmed after the order is placed.

• Customs and import fees: International orders may be subject to customs duties or import fees when they arrive in the destination country. loomi is not responsible for paying these charges, which must be paid by the customer receiving the order. loomi has no control over these fees and, as they vary from country to country, we cannot tell you at checkout how much they will be. We recommend contacting your local customs office before placing an order to get a customs estimate.

If, for any reason, the customer refuses delivery of the order, is unavailable to receive it, or does not collect it as requested by the carrier, the shipping costs and import fees related to the automatic return of the order to the sender will be charged to the customer.

If any item in your order is unavailable or if the delivery time exceeds the estimate, we will let you know by email or phone.